Zoho CRM is a customer relationship management system from Zoho, a company that makes a large suite of business software. It helps teams track leads, contacts, and deals through the sales pipeline, automate follow-ups, and report on sales performance.
The free edition covers up to three users with basic lead, contact, and deal management. Paid editions add lead scoring, workflow automation, multiple pipelines, and custom dashboards, and higher tiers add inventory management, advanced analytics, and Zoho’s AI assistant, Zia. Zoho CRM also connects with other Zoho apps, including Zoho Books, Zoho Campaigns, and Zoho Desk.
Zoho CRM is a good fit for budget-conscious small businesses that want solid CRM features at a low per-user price, and for companies already using other Zoho apps.
The interface has more settings and menus than simpler CRMs, so setup can take time, and many useful features sit in the Professional or Enterprise editions. Prices are per user, and the lowest rates require annual billing.
For Long Island businesses with a small sales team, Zoho CRM is one of the lowest-cost ways to move off spreadsheets.